Settlement

1. What is settlement in payment processing?

Settlement refers to the process of transferring funds from the payment gateway to the merchant’s bank account after a transaction is successfully completed.

2. How long does settlement take?

Settlement time varies based on the payment method and bank policies:

(T = transaction day)

3. What is the minimum settlement amount?

Most payment gateways have a minimum settlement amount to avoid excessive transaction costs. This amount varies by provider and country.

4. Can I (refer to Merchant) request an early settlement?

Some payment gateways offer early settlement services (e.g., same-day or next-day settlement) for an additional fee. Check with your account manager or support team.

5. Why is my (refer to Merchant) settlement delayed?

Settlements may be delayed due to:

• Bank holidays or weekends (settlements only occur on business days).
• High-risk transactions requiring additional verification.
• Incorrect bank details in your merchant account.
• Pending compliance checks (e.g., AML/KYC verification).

6. How do I check my (refer to Merchant) settlement status?

You can check your settlement status through:

• Email notifications from the payment gateway.
• Contacting support with your transaction reference number.

7. Can I (refer to Merchant) change my settlement bank account?

Yes, but you’ll need to submit a bank account change request with:

• A copy of the new bank account statement.
• Company registration documents (for verification).
• Authorization letter (if required).
• Processing may take 3-5 business days for approval.

8. What happens if my (refer to Merchant) settlement fails?

If a settlement fails, it may be due to:

• Incorrect bank details in your merchant profile.
• Bank account restrictions (e.g., account type not supported).
• Insufficient settlement balance (if minimum threshold is required).
• Technical or network issues from the bank’s end.
• Contact support for assistance, and the funds will be reprocessed.

9. Do you support bulk settlement for multiple transactions?

Yes, merchants processing high transaction volumes can receive bulk settlements instead of individual payouts. This helps reduce processing fees and improves cash flow management.